30th November 2018
Here at MPO Travel, our personal service enables us to build lasting relationships with our clients and we try our best to catch up with them after they’ve returned from their holiday. We really value and appreciate any comments or feedback our clients may have about their villa and the service we provide, equally good or not so good. Every year we receive lovely feedback and stories from our clients and we thought we’d share some of our favourites with you.
The first client story is from the Taylor family. Yuka, a member of our Sales team, booked the Taylors for the first time in June 2017 in villa VN163 Sant Lluis when they were just a party of two. Yuka built a great rapport with the Taylors from the very start and this continued after their first enjoyable holiday in Menorca. Yuka and the Taylors kept in touch as they previously mentioned they wanted to return to the island the year after, but this time with the whole family, taking their children and grandchildren.
On their return, Yuka got in touch with the Taylors to hear if their holiday had been as enjoyable as last time. They had chosen VN53
, which is perfectly set up for a multi-generational holiday.
1. What is your favourite thing about Menorca?
"There are many things to like about Menorca and it is difficult to pick just one or two out of so many. We enjoyed the tranquility, which is not always found in other parts of Spain. The driving is pleasant and as the roads are not overcrowded, it is easy to get around. The countryside is green and lush and the walking is relaxing and peaceful. We love the bays and the beaches, the perpetually blue sky with its blazing sun reflecting and shimmering on the azure sea, the boats bobbing on the marina, the old towns and villages with their narrow lanes and traditional buildings, the welcoming shops and cafes and the friendly people.”
2. Two things you loved about the villa you stayed in
"The villa was ideal for our family of 11 with six good sized bedrooms and all with excellent, modern en-suite bathrooms. The kitchen was very spacious with all you need for self-catering – two ovens, two sinks as well as an industrial dishwasher which cleaned in a matter of minutes, and an American-style double-sized fridge freezer with an additional fridge under the centre island, which was essential for our daily supplies of beers, wines and champagnes! Oh yes, and the outside fridge near the pool area was essential for that cooling beer.
VN53 - Twin Bedroom
VN53 - Kitchen
Outside fridge perfect for drinks!
There were so many outside eating areas where we could have breakfast, lunch and dinner. At night, with the grandchildren asleep, we would sit on the garden terrace and drink and chat until the early hours under starry skies surrounded by a hedge of pretty summer flowers and abundant bougainvillea trees, listening to the soothing sound of the pond and watching glow worms dancing in the dark whilst lizards scurried and a nearby scop owl sang its distinctive song.
Outdoor seating area
The pool area was ideal for us with plenty of loungers and parasols, a covered gazebo with seating and shade from the heat of the sun and an exposed, recessed sitting area at one end of the pool in full sun. The pool was warm and many an hour was spent swimming and relaxing on the loungers. The garden was great for our periodic cricket games. A family of tortoises kept us amused as they shuffled to and fro across the garden. We made constant use of the large and effective barbecue and the whole area was safe and secure for our two young granddaughters.
The Taylor family relaxing on their inflatables in the pool
It was a short drive from the villa to Mahon, the beaches and supermarkets. The drive to and from the airport was about ten minutes, so ideal. All in all, this was a perfectly relaxed holiday in a very high-quality villa with all that we needed for an enjoyable holiday.”
3. Your favourite restaurant on the island?
"We loved sitting on a restaurant terrace with a cold drink taking in our surroundings and watching life pass by. We were spoiled for choice by the vast selection of restaurants and bars in close proximity. Our favourite restaurant was Josefina
located on the marina serving a
Image courtesy of Comete Menorca
4. Your favourite beach on the island?
"Because the villa and the pool were so good and we enjoyed our time there, we did not feel the need to go to the beach every day. When we did, the beach we enjoyed was at Punta Prima which was not overcrowded, and the loungers and sun umbrellas were not overpriced and the bars and restaurants were conveniently located.”
We spoke to Yuka to hear what she had to say about the feedback from the Taylors: "Receiving feedback like this is very rewarding. To know my clients had a great time and made unforgettable memories with their family is fantastic and it’s things like this that make my job that much more enjoyable. I look forward to hopefully helping the Taylors again in the future!”
If this client story has inspired you to book your villa holiday to Menorca with us, get in touch here and a friendly member of our team will be more than happy to help.