Please remember, when booking with MPO you are entering into a binding contract governed by the terms and conditions laid out below.
To read more information about the booking process please click here.
The Owner. The legal owner of the property.
The Booking and Advertising Service Menorca Private Owners Ltd (MPO) the company appointed to represent the group of owners referred to as Menorca Private Owners Ltd.
The Holidaymaker. The person named on the booking form confirming the reservation.
The Managing Agent. The person responsible locally for the property named on your final holiday details
The contract of hire is made between the Holidaymaker and the Owner and relates to accommodation only as listed on the final invoice for the time period stated. Please note, Menorca Private Owners Ltd MPO is not the principal in the contract and only acts as booking and advertising service for the Owner.
The contract of hire is made on the understanding that the Property and its facilities as described by the Owner will be available on the holiday dates that are booked. In the unlikely event that the Property and its facilities become unavailable as a result of matters beyond MPO's control, MPO will make every effort to offer the Holidaymaker suitable alternative accommodation with a price adjustment where necessary. If this is not available or acceptable to the Holidaymaker, the Holidaymaker will be entitled to a full refund from the owner of all monies paid for the accommodation and the booking will be cancelled. The Holidaymaker by accepting an alternative or a refund of monies paid will not, as a result, have any further claim against MPO or the Owner.
The Rental Period
The rental period will be the dates as shown on the confirmation of booking invoice provided by MPO. The period of rental is from 3pm on the first day to 10 am on the last day. Unless otherwise stated.
A confirmation of the booking will be dispatched when MPO has received from the Holidaymaker, the deposit for the holiday together with the completed booking form. No contract exists between the Holidaymaker and the Owner until the completed booking form and deposit has been received by MPO and the holidaymaker has received written confirmation of the booking from MPO. Payment of any outstanding balance of the total holiday cost is required ten weeks prior to the start of the holiday. Where full payment has not been received by that date, the booking may be cancelled at MPO's discretion. We reserve the right to surcharge. Full payment for the holiday is required at the time of booking when this is within ten weeks of the start of the holiday.
We have provided a quick currency calculator on our websites for your approximate guide to exchange rates, these are set to reflect live currency exchange and change daily.
Please note when making a reservation you may pay in a currency other than the displayed price on the websites, and our staff will confirm the agreed exchange rate by email to be applied at the time of reservation.
You will be required to pay Balearic Tourist Tax for your stay in Menorca. This is calculated at 2€ per night per visitor over 16 years of age, for the first 9 nights and this then reduces to 1€ per visitor per night for the remainder of your holiday. The total amount is subject to IVA.
It is a condition of this booking is that the Holidaymaker is fully covered by holiday travel insurance which provides cancellation cover to the value of the booking. MPO should be notified immediately by telephone if the Holidaymaker considers it necessary to cancel the holiday and this should be followed by written confirmation of the cancellation. For cancellation less than 10 weeks prior to departure, the Holidaymaker will remain liable to pay MPO the full cost of the holiday, whether or not the final balance of the holiday cost has been paid at the time of cancellation. Cancellation prior to 10 weeks of departure date, results in loss of all monies paid to date.
In exceptional circumstances it may be possible to change the details of the holiday which has been booked, provided MPO is advised at least six weeks before the start of the holiday and on payment of a £50.00 administration charge. For bookings that are moved by 60 days or more, payment is due in full and in line with the balance due date of the original booking, securing the price at the original rate.
Menorca Private Owners Ltd MPO will only share holiday information such as party names and travel documents with the lead client (the person that booked the holiday) unless authorised to do so in writing.
Under no circumstances may more than the maximum number of people stated on the confirmation of booking occupy the property. MPO, the Owner or their agent reserve the right to refuse admittance to the holiday property if this condition is not observed or if, in their opinion and at their sole discretion, the holiday party is unsuitable for the property. MPO reserve the right to make a pro rata charge of the accommodation rental charge in the event of over occupancy against a holidaymakers security deposit.
MPO has taken every care to ensure the accuracy of the Property descriptions, which are provided by the Owner and all literature is provided in good faith. MPO will notify the Holidaymaker of any changes as they become known but do not accept responsibility for errors made by the owner. MPO or the Owner shall not be liable for any loss, injury or damage of any kind or nature arising from the Holidaymaker's use of the Property and amenities.
The Holiday-makers Responsibilities
The Holidaymaker is responsible for paying the total price of the holiday and all extras as shown on the final invoice issued by MPO. The Holidaymaker is also responsible for the Property during the period of the holiday booking and expected to take all reasonable care of the Property and its furniture, fittings & equipment, and accept responsibility is not limited only to the breakage deposit. The Holidaymaker undertakes to leave the Property and its furniture, fittings, equipment and utensils clean and tidy at the end of the holiday and to advise MPO, and pay for, any damage, or breakages (fair wear and tear excluded), or loss of owners property.
The Holidaymaker agrees not to cause any annoyance or disturbance whilst at the Property. The Holidaymaker will allow MPO, the Owner or their agent access to the Property at any reasonable time. Neither MPO or the Owner, accept any liability for the loss or damage to for all luggage and personal belongings, vehicles and their contents for which the Holidaymaker is responsible at all times.
Pets are not permitted without prior agreement from the Owner.
Accidental Damage Protection
We will include on your final invoice a quotation for optional Accidental Damage Protection which will provide for the cost of accidental damage to your holiday villa up to the limit specified, by you or a member of your party named on the booking confirmation. This is not a replacement for the security deposit which is still required . It is a condition of this protection that any damage is immediately reported during your holiday to the Local Managing Agent responsible for the property, and that you obtain a written report from the Managing Agent itemising the damage, a copy of which to be provided to MPO
It is the Holidaymakers responsibility to take good care of the Property and its contents. A Security deposit of £250 or 10% of the accommodation charge whichever is the greater up to maximum of £1000 will be required as specified on the holiday invoice and taken by credit card pre authorization. In the event of a request by the owner for a charge to be taken against this authorization this will be taken within 7 days of the holiday end date. MPO reserves the right deduct a £25 service charge where charges to security deposits are made and to deduct costs for damage or loss beyond normal wear and tear. By entering into this contract you authorize MPO to make such charges to your credit card as their directors deem applicable for damage or additional cleaning resulting in your occupancy of the property.
Circumstances that may effect your holiday
Neither the Owner nor MPO shall be liable in circumstances amounting to force majeure, or liable for inconvenience, annoyance nuisance or other local disturbance beyond their control. MPO undertakes to help with any problems that arise with the holiday, even where MPO cannot accept responsibility and has no legal obligations to provide assistance.
If there are any problems, which may appear to be the Owners or MPO's responsibility, the Holidaymaker must follow the following procedure.
The Holidaymaker should contact the local managing agent as soon as they become aware of a problem so that the difficulty can be reasonably resolved. If for any reason the Holidaymaker cannot contact the agent then they must telephone MPO in the UK during business hours. MPO will give the Holidaymaker a reference number of the complaint and contact the Owner or their agent as soon as possible. The Holidaymaker must allow sufficient time for the problem to be reasonably resolved, and please bear in mind that this can take a little longer in foreign countries In the unlikely event that the problem is not resolved, it is the responsibility of the Holidaymaker to ensure that the managing agent provides the Holidaymaker with a copy of the complaint in writing. Any complaints unresolved should be notified in writing by the Holidaymaker to MPO within Seven Days of return from the holiday. MPO undertakes to pursue these claims on behalf of the Holidaymaker but cannot accept any liability arising from such a claim. The Owner or MPO cannot entertain a claim arising out of the complaint unless the above procedure is followed, as the requirements of this procedure have legal force. If the Holidaymaker does not follow this procedure, MPO or the Owner, could rely on that failure, if any subsequent claim is brought against the Owner or MPO.
English Law governs this contract and the parties submit to the exclusive jurisdiction of the English courts. The maximum liability under this contract is limited to the rental value of accommodation only. However MPO, the Owner or their agent does not seek to be excluded for negligence.
We are members of ABTA membership number P6701